The user may see an error that reports, "Your administrator has not enabled you to use this feature." If your users have problems registering for SSPR, review the following troubleshooting steps: The directory isn't enabled for password reset. If you want to aggregate this data and have greater flexibility in how you can view it, you can download the report and open the data as a pivot table in Excel. When a user registers, we currently log each individual piece of data that's registered as a separate event. To assign a license to the administrator account in question, follow the steps to Assign, verify, and resolve problems with licenses. This can happen if you don't have an Azure AD license assigned to the administrator performing the operation. I don't see any password management activity types in the Self-Service Password Management audit event category. For another example, if a user disables Office phone in SSPR, it is still displayed as an option if the user has the Phone/Office phone property set. If you disable app notifications in SSPR but enable it in MFA policy, that option appears in combined registration. The combined registration takes into account three policies to determine what methods are shown in Add method: If you have problems with SSPR reporting in the Azure portal, review the following troubleshooting steps: I see an authentication method that I have disabled in the Add method option in combined registration. On-premises password writeback is only visible if you've downloaded Azure AD Connect and have configured the feature.įor more information, see Getting started with Azure AD Connect. I don't see the On-premises integration tab. Make sure the option is enabled before you look for the specific configuration options. Many elements of the UI are hidden until they're needed. I don't see a particular configuration option. You won't see if Password reset menu option if you don't have an Azure AD license assigned to the administrator performing the operation. If you have problems seeing or configuring SSPR options in the Azure portal, review the following troubleshooting steps: I don't see the Password reset section under Azure AD in the Azure portal. If you can't find the answer to your problem, our support teams are always available to assist you further.
You can also watch this short video on the How to resolve the six most common SSPR end-user error messages. If you have problems with SSPR, the following troubleshooting steps and common errors may help. Azure Active Directory (Azure AD) self-service password reset (SSPR) lets users reset their passwords in the cloud.
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